If a payment fails

What to do — and what not to do — when a payment does not go through.

If a payment does not complete, you will land on a page telling you so. Read the next note before you try anything else.

Check your email and your bank
If a confirmation email arrives, the booking went through and there is nothing to do.
Do not immediately pay again
Starting a second payment for the same basket can leave two payments outstanding against one booking. Give the first attempt time to resolve.
Start again, or get in touch
If no confirmation arrives and no money has left your account, book again from the beginning. If money did leave your account, contact us and quote the reference from the failed-payment page.